Terms and Conditions

Payment

 A non-refundable 25% deposit is required before work commences, the final balance is payable upon completion. Payment must be received before, or on, the day of collection, either by cash or bank transfer.

Changes to the order and appointments

The client will have the opportunity to attend a design consultation, toile (mock-up) fittings (max 2), fabric fittings (max 2), plus a final fit upon collection. Additional fittings can be requested at additional cost.

Fittings will be arranged at the convenience of the studio and the client. Should the client need to cancel a fitting appointment they must inform the studio 24 hours before otherwise a cancellation fee for time wasted will be applicable. A new fitting will be arranged, but any delay in the completion of the order due to a cancelled/postponed appointment by the client is not the fault of the studio though every effort will be made to complete the order by the agreed deadline. 

The customer is advised to wear the underwear and shoes they intend to wear with the garments to ensure the correct fit. The studio takes no responsibility should the customer not do so, leading to the garment not fitting perfectly. In addition, no responsibility is taken for garments that do not fit correctly if the client has gained or lost weight between the final fitting and collection, or any other reason beyond the studio’s control. 

At each fitting, the client will sign their agreement to any choices or changes made to the design and fabrics. Should the client be unable to attend fittings, measurements must be agreed upon in writing and the studio will make the garments to the measurements provided. The studio takes no responsibility if the garment(s) do not fit when based on the measurements provided by the clients.

The cost of materials is approximate and is dependent on the choices made by the client and the availability of materials. The choice of materials will be made at the toile fitting and agreed upon in writing. Every effort will be made to obtain the fabrics and trims required by the customer. Should the exact fabric required to be unavailable a suitable alternative will be sourced, on the agreement of the customer. When the fabric has been bought should the client wish to change it the additional cost of the new fabric will be added to the final invoice. Note: changes cannot be made once the fabric has been cut.

Design changes can be made at the toile fitting but once this design has been agreed changes are at the discretion of the studio. The hem length will be decided at the final fitting before completion. The client is advised to wear the shoes they wish to wear with the outfit at this fitting, as changes cannot be made once the hem length is agreed on. Upon collection, the client will try on the garment to ensure the fit is correct. Any requests for minor alterations must be made known as soon as possible, as once the garment and final payment have been exchanged, any further work will come at an additional cost and be completed only when and if possible, this includes defects incurred as a result of ‘wear and tear’.

Cancellations and Refunds

The client can cancel the order, free of charge, at any time during the consultation process.

Once the order is confirmed and the deposit paid, the order can be cancelled before construction has started but will incur an administration fee for the time lost and any toile materials already purchased. You have no right to a full refund if you simply change your mind.

If the client decides to cancel the project at the toile fitting the cost of materials and labour for this will be deducted from the deposit paid.

If the client wishes to cancel the project after the toile fitting s/he will incur the charge for the full cost of the project. Refunds are not possible as final materials will have been purchased, time allocated to the project and construction started. As the garments are bespoke, they cannot be resold. 

 Complaints

If the customer is unhappy at any point they are advised to contact KEITHSIM Team, in writing, to outline their grievances as soon as possible. We will endeavour to resolve any problems within the parameters of the terms and conditions.

 Photography

The customer is welcome to take photographs for personal use during fittings. Their use on social media sites must be agreed with the studio.

KEITHSIM Team will ask the permission of the customer to use images taken during the construction process on the website keithsim.com and social media sites. The customer can request for the images not to be used at any time.

The customer will be asked to have a photograph of them wearing the garment taken upon collection, or provide a photograph at a later date, for the studio’s records and use in the portfolio at keithsim.com. Should the customer wish for the image not to be published on the website they can request for it to be excluded.